[GreenKeys] RE: OT: CompUSA

[Bob Camp]

Hi,

Not sure what this has to do with teletype but here goes ...

These days most of the local store managers at these stores aren't very
responsive. I can come up with stories on at least three other chains that
are identical to yours. There does not seem to be any solution to the
problem at the local level. There are only three real alternatives:

    1) Don't shop there - fine *if* there's an alternative.
    2) Bounce it up to corporate HQ. If they ignore it then it's official
policy.
    3) Let your local state attorney general know about it.

A combination of 2 and 3 probably is the best. Assuming the attorney general
ignores it then vote him out of office next time around :)

There are other ways to harass them legally but they either take a bunch of
time or cost money. Generally it's not worth it for a $39 item unless you
have the time to spare.

I admit that generally I just go with option 1 and stay mad for a long time.

    Enjoy!

        Bob Camp
        KB8TQ

----- Original Message -----
From: "Ed Tanton" <n4xy@earthlink.net>
To: <ny6zmd@att.net>; "Jack" <wa2hwj@worldnet.att.net>;
<greenkeys@mailman.qth.net>
Sent: Saturday, November 23, 2002 8:33 PM
Subject: [GreenKeys] RE: OT: CompUSA


> Ever since I bought the last Colorado tape drive they had and paid full,
> new price for it, only to learn it had been sold and re-shrunk, I wouldn't
> touch CompUSA with a ten ft pole. How do I know it was a RETURN and not a
> "NEW" product? The male pins on the output pin connector were arranged so
> that IF you forced the connector with the 'keyed' (one hole filled-in)
> cable that came with it, you would literally push the square, solid pin
> backwards and out (effectively) of the plastic 'harmonica' connector. Some
> idiot tried to put the cable on backwards, then took the drive back when
it
> certainly didn't work.
>
> Their so-called technical department didn't even check it. The pin is
> easily visible, and it was probably a common-enough customer error at the
> time. Total incompetence, combined with deceit. Just the kind of guys you
> want to stake your reputation on with your clients.
>
> The tape drive was clearly a return. By law, it is not a NEW item, and
> thus, was falsely labelled. Since my customer NEEDED the drive, and since
> the remedy is that SOMETIMES you can pull the pin back out (it won't break
> if you're lucky-and I was that night) I just went ahead and used it,
> informing the client of this entire situation.
>
> If they're doing that sort of thing, what else are they lying about? I
> NEVER allow anyone to lie to me twice. Period. This was over 5 years ago,
> and they have lost thousands of dollars in potential sales to my clients
> since.
>
>
>
> 73 Ed Tanton N4XY <n4xy@earthlink.net>
>
> Ed Tanton N4XY
> 189 Pioneer Trail
> Marietta, GA 30068-3466
>
> website: http://www.n4xy.com
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